dhoni888
Privacy Policy

dhoni888 collects personal data that is necessary to operate a safe, compliant, and high-quality online gaming and sports betting platform for players across Bangladesh. We collect data through three primary means: information you provide directly, information generated automatically through your use of the platform, and information obtained from trusted third parties as part of our verification processes.

Information You Provide Directly:

• Registration data: Your full legal name, date of birth, email address, and preferred contact method when you create your dhoni888 account.
• Identity verification documents: Copies of government-issued ID (National ID Card, Passport), proof of address, and payment method ownership documents submitted as part of the KYC (Know Your Customer) process.
• Payment information: Your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details where bank transfers are used. We do not store full card numbers. All payment data is handled in accordance with applicable financial security standards.
• Communication data: The content of messages you send to dhoni888 via email or live chat support, including any attachments or supporting documentation you provide.
• Responsible gaming preferences: Deposit limits, loss limits, session time limits, cooling-off periods, or self-exclusion requests you configure through your account settings.

Information Collected Automatically:

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage and behavioural data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the platform.
• Transaction data: A complete record of all deposits, withdrawals, bonus claims, bet placements, game results, and balance adjustments associated with your account.
• Cookie and tracking data: As described in Section 4 of this Policy.

Information from Third Parties:

• Identity verification providers: Where we use third-party identity verification services to confirm the authenticity of documents submitted during KYC review.
• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment providers to verify deposit and withdrawal activity.
• Fraud prevention services: Risk signals and flagging data from fraud detection partners used to protect the platform and its players from financial crime.

dhoni888 uses the personal data we collect exclusively for the following defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent or as otherwise required by law.

• Account creation and management: To register your player account, authenticate your identity at login, and manage your account settings, preferences, and history on the dhoni888 platform.
• Identity verification and compliance: To conduct Know Your Customer (KYC) checks, verify your age (18+ requirement), confirm your identity, and comply with our anti-money laundering (AML) obligations.
• Processing payments: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to maintain accurate financial records of all transactions on your account.
• Providing gaming and betting services: To deliver the full range of casino games, live dealer tables, crash games, fishing games, and sports betting markets available on dhoni888, and to record and settle all bets and game outcomes correctly.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and improve the quality of our support services based on interaction history.
• Bonuses and promotions: To determine your eligibility for promotional offers, credit bonus funds to your account, track wagering progress, and prevent the abuse of promotional programmes.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion periods you have requested, and provide you with relevant responsible gaming information.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multiple account registrations, money laundering, chargeback fraud, and any other prohibited conduct described in our Terms & Conditions.
• Platform improvement: To analyse usage patterns, identify technical issues, optimise game performance, and improve the overall player experience on dhoni888.
• Marketing communications: To send you promotional offers, bonus notifications, and platform news via the email address registered to your account — but only where you have opted in to receive such communications. You may opt out at any time.

Where we rely on legitimate interests as the legal basis for processing your data (for example, fraud detection and platform security), we have assessed that these interests do not override your privacy rights and that the processing is proportionate to the purpose pursued.

dhoni888 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question.

Service Providers & Technology Partners: We work with a small number of carefully selected third-party service providers who assist us in operating the dhoni888 platform. These may include identity verification providers, payment gateway operators, game content providers (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe), customer support software vendors, and cybersecurity partners. All service providers are contractually required to process your data only on our instructions and in accordance with applicable data protection standards. They are not permitted to use your data for their own independent purposes.

Payment Processors: When you make a deposit or request a withdrawal, we share the minimum necessary financial data — such as your mobile wallet number or bank account details — with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, etc.) to process the transaction. These providers operate under their own privacy policies and security obligations.

Legal and Regulatory Obligations: dhoni888 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where such disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other serious criminal activity. In all such cases, disclosure is limited strictly to what is required by the relevant legal obligation.

Business Transfers: In the event that dhoni888 undergoes a merger, acquisition, restructuring, or sale of substantially all of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account, and the successor entity will be required to honour the terms of this Privacy Policy with respect to your data.

dhoni888 uses cookies and similar tracking technologies to operate the platform effectively, maintain your logged-in session, remember your preferences, and analyse how players interact with the site. The following categories of cookies are used:

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, to alert you when a cookie is being set, or to delete cookies that have already been stored. Please note that disabling strictly necessary cookies will prevent you from logging in to your dhoni888 account and using core platform features.

dhoni888 does not use cookies to serve third-party advertising or to track your browsing activity outside of the dhoni888 platform. Analytics data collected via cookies is aggregated and anonymised wherever possible and is used solely for internal platform improvement purposes.

Protecting your personal data from unauthorised access, loss, alteration, or disclosure is a core operational priority for dhoni888. We implement a layered set of technical and organisational security measures appropriate to the sensitivity of the data we hold and the risks presented by the processing activities we undertake.

Technical Measures in Place:

• SSL/TLS Encryption: All data transmitted between your device and the dhoni888 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar to confirm your connection is secured.
• Secure Data Storage: Personal data and financial records are stored on access-controlled, encrypted servers. Database access is restricted to authorised personnel only and is subject to comprehensive audit logging.
• Password Security: Account passwords are stored using strong one-way cryptographic hashing algorithms. dhoni888 staff cannot view your password in plain text. You are encouraged to choose a strong, unique password and to change it regularly.
• Fraud Detection Systems: Real-time automated monitoring systems scan for unusual login patterns, suspicious transaction activity, and other indicators of unauthorised account access or financial fraud.
• Staff Access Controls: Access to player personal data by dhoni888 staff is restricted on a strict need-to-know basis. All staff with data access undergo data protection training and are subject to confidentiality obligations.

While dhoni888 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, dhoni888 will notify affected players promptly and take all appropriate remediation steps.

You also have a role to play in keeping your account secure. Never share your login credentials with anyone. If you suspect your account has been compromised, contact support@dhoni888 immediately so we can take protective action.

dhoni888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements with you. The following retention periods apply as general guidance:

• Account data: Retained for the duration of your active account relationship with dhoni888, and for a period of up to five (5) years following account closure, to comply with record-keeping obligations and to support the resolution of any disputes that may arise after closure.
• Transaction records: All deposit, withdrawal, bet, and game result records are retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping best practices and anti-money laundering compliance requirements.
• Identity verification documents: KYC documents (copies of ID, proof of address, payment method verification) are retained for the duration of the account relationship and for up to five (5) years after account closure. Documents are stored in encrypted, access-controlled systems.
• Customer support communications: Records of your interactions with the dhoni888 support team — including email correspondence and live chat transcripts — are retained for up to three (3) years from the date of the interaction.
• Marketing preferences: Records of your marketing opt-in or opt-out choices are retained for as long as your account is active, so that we can honour your preferences consistently.
• Technical and log data: Server logs and technical usage data are retained for up to twelve (12) months for the purpose of security monitoring and platform stability analysis.

At the end of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised data may be retained for longer periods for statistical and analytical purposes, as it no longer constitutes personal data.

Where you request deletion of your personal data before the end of the applicable retention period, dhoni888 will action that request to the fullest extent possible, subject to our legal obligations to retain certain records (particularly financial transaction records and identity verification documents required for AML compliance).

As a player on the dhoni888 platform, you hold the following rights with respect to your personal data. dhoni888 is committed to facilitating the exercise of these rights promptly and without unnecessary obstruction. To exercise any of the rights described below, please contact us at support@dhoni888 with a clear description of your request and sufficient information to verify your identity.

• Right to Access: You have the right to request a copy of the personal data dhoni888 holds about you, along with information about how that data is used and with whom it is shared. We will respond to access requests within 30 days of receipt.
• Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details — such as your email address — directly through your account settings. For more substantial corrections (e.g., name corrections requiring document verification), please contact our support team.
• Right to Deletion: You may request that dhoni888 delete your personal data. We will fulfil deletion requests to the maximum extent permitted by our legal obligations. Note that we are required to retain certain financial records and identity verification documents for compliance purposes, and those categories of data cannot be deleted on request until the applicable retention period has expired.
• Right to Restriction: In certain circumstances (for example, while a dispute about the accuracy of your data is being resolved), you have the right to request that we restrict the processing of your data to storage only, without any further use.
• Right to Object: Where we process your data on the basis of legitimate interests — for example, for platform security or fraud prevention — you have the right to object to that processing. We will consider your objection and will cease processing unless we can demonstrate compelling legitimate grounds that override your privacy interests.
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of the personal data you have provided to dhoni888 in a structured, commonly used, machine-readable format (such as CSV or JSON), so that you may transfer it to another provider if you wish.
• Right to Withdraw Consent: Where you have given your consent to a specific type of data processing — for example, receiving marketing emails — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can unsubscribe from marketing emails by clicking the unsubscribe link in any marketing communication or by contacting our support team.

dhoni888 will acknowledge all privacy rights requests within 5 business days and will aim to resolve them fully within 30 calendar days. If a request is particularly complex or if a high volume of requests is being processed simultaneously, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it.

We will not charge a fee for processing privacy rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We reserve the right to decline requests that are manifestly unfounded, excessive, or repetitive.

dhoni888 reviews this Privacy Policy on a regular basis to ensure that it remains accurate, up to date, and reflective of our current data processing practices. We may update this Policy at any time to reflect changes in the law, changes in the services we offer, or improvements to our data protection practices.

When material changes are made to this Privacy Policy — that is, changes that meaningfully affect how your personal data is collected, used, or shared — we will notify you by email to the address registered to your dhoni888 account at least 14 days before the changes take effect. The updated Policy will also be published on this page with a revised "Last Updated" date at the top of the document.

Your continued use of the dhoni888 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data before the changes come into effect.

For all privacy-related enquiries, data subject access requests, correction requests, or deletion requests, please contact the dhoni888 data team using the following details:

• Email: support@dhoni888 — please include "Privacy Request" in the subject line.
• Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them fully within 30 calendar days.
• Language: All privacy communications are handled in English.

We take every privacy enquiry seriously and are committed to resolving your concerns fairly, transparently, and without delay. If you are not satisfied with our response to a privacy concern, you retain the right to escalate the matter through appropriate legal channels available in your jurisdiction.